Polite Notice:All questions and queries can be answered by Email. This is the fastest and is also our preferred method.
We remain competitive by operating as an online company wherever possible, we always reply to customer Emails.
Customer Service & Complaints: Email only. Click Here
Delivery and order queries: Must be notified by Email and can not be resolved by phone. Email only. Click Here
Damaged Goods: We must be notified by Email only. We also require a photo of the damaged goods. Email only. Click Here
Technical information: Email only. Click Here
Request a call back Click Here
Our Address: Unit D & E Western App Industrial Estate, South Shields, Tyne & Wear, NE33 5NN
Office Hours: Monday to Friday – 6:30am to 4:00pm
Tel: Sorry but we are unable to discuss delivery issues, technical information, complaints, or answer any questions via telephone. These type of queries will have to be Emailed using the above tabs. We always reply ASAP as Emails are regularly checked. They are also free 0191 4261713